Three Questions to Ask (and, Not Ask) Your Workers

Three Questions to Ask (and, Not Ask) Your Workers

The way you ask a question makes a big difference in the response you get. When it comes to Human Performance and safety, you want to ensure you are asking questions in a way that provokes thought and engagement; not just a “yeah, sure” response.

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Safety is a Byproduct of Human Performance

Safety is a Byproduct of Human Performance

Ask yourself this question: If my company was thinking about adopting a Human Performance process to reduce the frequency and severity of human error, who would be the internal owner? In other words, what person, group, or department would oversee the implementation and development of the Human Performance program?

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Curse of Knowledge, Blind Spots and other Cognitive Biases that Impact Safety (Part 3)

Curse of Knowledge, Blind Spots and other Cognitive Biases that Impact Safety (Part 3)

Previously we discussed a hospital study that looked at surgeries with adverse events like death or major complications. Most of those adverse events were the result of “human error” and most of those were chalked up to lack of attention, lack of recognition, and cognitive bias. This makes it seem like “cognitive bias” is a thing we should look out for, but it’s really a lot of things that could impact our behavior and result in human error. This led us to look at the different types of cognitive biases.

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Cognitive Bias isn't a Thing; It's a ton of Things (Part 2)

Cognitive Bias isn't a Thing; It's a ton of Things (Part 2)

In Part 1, found here, we discussed a hospital study that looked at surgeries with adverse events like death or major complications. Most of those adverse events were the result of “human error” and most of those were chalked up to lack of attention, lack of recognition, and cognitive bias. This makes it seem like “cognitive bias” is a thing we should look out for, but it’s really a lot of things that could impact our behavior and result in human error. Thus, the idea of discussing the different types of cognitive bias so our awareness, and maybe using a human performance tool, could help us avoid them was born. Now here we are.

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Cognitive Bias isn't a Thing; It's a ton of Things (Part 1)

Cognitive Bias isn't a Thing; It's a ton of Things (Part 1)

Not to pick on hospitals, but these things from that industry just keep popping up in the news. Last week the results of a hospital study on human error were released. You can read the article here, but this is the Cliff’s Notes version. For six months, researchers studied over 5,300 surgery results at three hospitals. Of those surgeries, 188 resulted in an adverse event like a death or a major complication. Over half of those events (106) were the result of “human error.”

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