April 4, 2017, a window repair employee was doing minor touch ups to a window sill and repairs on a large window located approximately 5 feet from the ground. As the employee was coming down the ladder, she was also reviewing her work. As a result of her multi-tasking she lost track of body and foot position and fell from the ladder, pulling it with her. She sustained injury when she hit the ground and received treatment for a lower back lumbar strain.
The ladder was not being supported at the bottom by a co-worker.
What Can We Learn?
If the employee performed a Self Check she would have taken the time to stop, think, act, and review before descending the ladder.
By attempting to complete 2 separate tasks at the same time the employee was negatively impacted by the trap of Multi-tasking.
Overconfidence caused her to feel too comfortable in reviewing her work as she was climbing down the ladder.
Ask the Right Questions