Error Reduction that Works

Human Performance Vlogs

‘Keeping it Real with Human Performance’ by our CEO: David Bowman

Publishes every Monday and Thursday

001: In this video David discusses his definition of human performance: "A systematic approach to reduce and lower the severity of error. A culture striving to improve by increasing its desire to work smarter."

002: In this video David discusses the formula for Human Performance. RE (Reduce Errors) + M (Manage Change) + ED (Error Defenses) = Y (Yield). You can find the REMEDY Matrix which details the values shared by High Reliability Organizations and provides a snapshot of what your company will look like once Human Performance takes root in the culture here: https://tinyurl.com/y43e2855

003: In this video, David is in Puget Sound discussing what to expect in the upcoming videos. He also discusses looking at system level errors and how Southwest Airlines is an example of an organization embracing Human Performance.

004: ‘Keeping it Real' with Knowledge Vine CEO, David Bowman. In this video, David is in Home Valley Oregon discussing the M in REMEDY (Managing Change). This is where coaching is provided to help employees align with and contribute to the overall values of the company. It’s one of the most critical aspects of implementing and sustaining Human Performance.

005: 'Keeping it Real' with Knowledge Vine CEO, David Bowman. In this video, David is on the Coastal Star in Oregon discussing the value of constantly having a Questioning Attitude. (Worker considers the consequences of their actions if performed incorrectly as opposed to the likelihood of it going wrong)

006: 'Keeping it Real' with Knowledge Vine CEO, David Bowman. In this video, David is still traveling on the Coastal Star discussing the ED (Error Defenses) in Knowledge Vine’s Human Performance Formula: ‘REMEDY’. He also goes into how train conductors use error defense strategies to prevent collisions on the “rails”.

007: 'Keeping it Real' with Knowledge Vine CEO, David Bowman. In this video, David discusses Defense in Depth Strategies while at the Angels Flight Railway (https://www.angelsflight.org/). In his explanation, he uses the examples the Railway has implemented to ensure people don’t get hurt while “riding the rail”.

008: 'Keeping it Real' with Knowledge Vine CEO, David Bowman. In this video, David discusses Knowledge Vine’s REMEDY: The Complete Formula for Human Performance. REMEDY is for industrial companies seeking to become or maintain their status as a high reliability organization.

009: 'Keeping it Real' with Knowledge Vine CEO, David Bowman. In this video, David discusses the value of Knowledge Vine’s REMEDY Cards and how you can use them to apply human performance from the C-Suite to the Frontline. Today, David is focusing on how Executives can use the LEAD© REMEDY Card to encourage a culture of trust which allows information to flow between all levels.

010: 'Keeping it Real with Human Performance' with Knowledge Vine CEO, David Bowman. In this video, David discusses how empowered front-line leaders can help build a Human Performance culture by: 1. Communicating their expectations to the team to mitigate risk. 2. Coaching employees to help them align with and contribute to the overall values of the company using positive reinforcement. 3. Identifying and correcting Latent Organizational Weaknesses.

011: 'Keeping it Real with Human Performance' with Knowledge Vine CEO, David Bowman. In this video, David discusses how engaged employees can follow expectations, provide and receive Coaching, and communicate concerns to help the organization succeed in implementing and sustaining human performance.

012: 'Keeping it Real with Human Performance' with Knowledge Vine CEO, David Bowman. In this video, David discusses how ‘you can’t smell your own house.’ Translation: within an organization, it’s often difficult to diagnose one’s own internal issues. We accept workarounds, shortcuts, and risks and lose the sense of what should be done as they become normalized. Solution: Get a third party to come in to do a Strategic Gap Analysis to identify those behavioral gaps. If you’re not sure who to turn to visit our page to learn more:https://www.knowledgevine.com/gapanalysis

013: 'Keeping it Real with Human Performance' with Knowledge Vine CEO, David Bowman. In this video, David is in Fayetteville, AR at Chick-Fil-A discussing how they use Human Performance (Peer Check and Effective Communication) to get the order right every time. Lesson Learned: When Executives encourage a culture of trust, Leaders are entrusted with the authority to act upon it, and Employees want to contribute their experiences, skills, and abilities to help the organization succeed = #1 Fast-Food Chain in America. Imagine what living Human Performance can do for you and your organization.

014: 'Keeping it Real with Human Performance' with Knowledge Vine CEO, David Bowman. In this video, David discusses the value of Empowered Leaders (anyone with subordinates) when implementing Human Performance. The keys to success for these Leaders are: 1. Lead by Example 2. Provide Coaching 3. Identify and Correct Latent Organizational Weaknesses.

015: 'Keeping it Real with Human Performance' with Knowledge Vine CEO, David Bowman. In this video, David discusses how using the REMEDY© LEAD card helps Executives implement and sustain human performance by promoting a culture of continuous improvement with a focus on employee development and training.

016: 'Keeping it Real with Human Performance' with Knowledge Vine CEO, David Bowman. In this video, David discusses how using the REMEDY© Ready Card helps Employees add value to the organization by supporting human performance improvement initiatives and contributing their experiences, skills, and abilities to help the organization succeed.

017: 'Keeping it Real with Human Performance' with Knowledge Vine CEO, David Bowman. In this video, David discusses how Executives can build the Foundation of REMEDY ©, Knowledge Vine’s Human Performance Application Formula, by 1. Discovering misalignments within the organization 2. Leading the culture change and building a guiding coalition 3. Acting upon the recommended solutions generated from in-field coaching to address latent organizational weaknesses.

018: 'Keeping it Real with Human Performance' with Knowledge Vine CEO, David Bowman. Using his experience in Nuclear Power, David discusses significant injuries and fatalities and how the small stuff leads to the big stuff. Specifically, he talks about how you can use human performance to impact the safety results within your company.

019: 'Keeping it Real with Human Performance' with Knowledge Vine CEO, David Bowman. In this video, David explains Normalizing Deviations using real-world industrial examples.

020: 'Keeping it Real with Human Performance' with Knowledge Vine CEO, David Bowman. In this video, David discusses and clarifies two things: 1. Human Performance Principle: People are fallible and even the best make mistakes. 2. Difference between Self-Checking and Questioning Attitude. Let’s do our best each day to strive to reduce the frequency of error and lower the consequence of the severity of error. Any ideas, concepts, thoughts you would like David to discuss comment below and we’ll make a video in the next few weeks.

021: 'Keeping it Real with Human Performance' with Knowledge Vine CEO, David Bowman. In this video, David discusses Peer Checking and other Verification Processes along with their similarities, differences, and when to use them.

022: 'Keeping it Real with Human Performance' with Knowledge Vine CEO, David Bowman. From David: “Thank you Knowledge Vine Team for making it easier for our clients to apply Human Performance each and every day. From the REMEDY© Matrix and Cards to the In-field Reference Guide to the KV Share App, the ways in which you’ve been able to make it easier for our clients to apply Human Performance have been instrumental to our success!”

023: 'Keeping it Real with Human Performance' with Knowledge Vine CEO, David Bowman. In this video, David discusses the ‘Why’s’ and ‘What’s’ of Human Performance. For instance, what can we do to eliminate the chance of a mistake.

 

‘Human Performance It’s Everywhere’ by our COO: David Sowers

Publishes every Wednesday

001: David Sowers discusses how human performance can be found everywhere out in the world. Today, he discusses the recent tragedies at Mt. Everest and how it relates to having Summit Fever at the end of a Project.

002: Our COO, David Sowers, discusses the 'Cowboy Culture' that often occurs in the industrial workforce. The cowboy—our prototypical rough and tumble, danger seeking, get-it-done individual—has started to throw off that definition and changed their behavior to increase their personal safety. If the 'Cowboy Culture’ can change, why can’t yours?

003: Our COO, David Sowers, discusses Coaching and his time at a Nuclear Plant using a cell phone while walking. FYI: Never use a cell phone in a Nuclear Plant while walking!

004: 'Human Performance It’s Everywhere' with Knowledge Vine COO, David Sowers. In this video, David discusses a blatant Latent Organizational Weakness while at a pre-meeting safety briefing. Note: Exit signs aren’t always exit signs, they just may lead you to a dead end.

005: 'Human Performance It’s Everywhere' with Knowledge Vine COO, David Sowers. In this video, David discusses sign-blindness and how white noise can cause a lack of awareness which may result in an accident. Note: Does a sign that says “Don’t stack stuff in front of these panels” really mean don’t stack stuff in front of these panels?

006: 'Human Performance It’s Everywhere' with Knowledge Vine COO, David Sowers. In this video, David discusses how a delivery crew at his house used a workaround for unloading a washing machine which cost the company thousands of dollars due to damage. There was a solution that would have prevented the damage. And yes, it has to do with Human Performance.

007: 'Human Performance It’s Everywhere' with Knowledge Vine COO, David Sowers. In this video, David discusses the use of Vague Guidance on a “Buzzed Driving is Drunk Driving” Billboard he saw on the side the of the highway.

008: 'Human Performance It’s Everywhere' with Knowledge Vine COO, David Sowers. In this video, David discusses the importance of being put in the position while working. Thanks, Charlie VanBenschoten for submitting the photo!  

009: 'Human Performance It’s Everywhere' with Knowledge Vine COO, David Sowers. In this video, David discusses using equipment as it’s intended versus ‘just making it work’ from an example KV Coach Danny McNeely saw out in the field. P.S. Do not use Hot Hoists to strap down materials!

010: 'Human Performance It’s Everywhere' with Knowledge Vine COO, David Sowers. In this video, David discusses loose lumber in the trailer featured in the photo used. Reminder: Home Depot or Lowe’s will give you straps to tie it down!

 

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